Management commitment 01 / 10 We aim to be recognized externally primarily for the quality of our products and services, and internally as a dynamic company where employees are eager to combine their knowledge.

The foundation of BVG d.o.o.'s success lies in:

• Commitment to the high quality of our products and services,
• Care for the satisfaction of our customers,
• Care for the satisfaction of our employees.

An effective quality program requires the commitment of the organization's management and cooperation with everyone involved in the process. Awareness of the importance of quality at all levels of our operations is the foundation of the company's success. The company's culture is based on quality at all levels, environmental protection, investment in employees, a process-oriented approach, continuous improvements, and a system for workplace safety and health. Oriented to customer 02 / 10 We are aware that understanding customer requirements for products is crucial for customer satisfaction and, consequently, the success of the company. The products will be made in accordance with customer requirements, applicable legislation, and other regulations.

Special attention is given to special customer requirements (SCR - special customer requirements).

To monitor or potentially increase customer satisfaction, we follow annual agreements on product quality and delivery reliability with major customers (e.g., Supplier expectations) and track customer feedback.

The quality of our products and on-time delivery are among the core objectives of the company, and all employees are dedicated to achieving them. We operate in compliance with legislation and other regulations.

Management and employees are committed to following internal regulations and process goals, thus continuously improving processes and contributing to the company's successful operations. Quality policy 03 / 10 Product quality is of utmost importance to BVG d.o.o. We use measuring instruments from renowned international manufacturers of measuring equipment, such as Mahr, Mitutoyo, Vici Vision, and others.

Trained in:
• MAQMSR (APQP)
• Failure Mode and Effects Analysis (P-FMEA):
     - Identifying potential failures
     - Eliminating potential failures and consequences in design and process
• MSA analysis
• SPC analysis Experience 04 / 10 The relationship between the employer and employees is valued and respectful, which enables constant growth and development of the company.

• 42% of employees have been working at BVG d.o.o. for more than 10 years
• 58% of employees have been working at BVG d.o.o. for more than 5 years Human Resources Department 05 / 10 BVG d.o.o. recognizes the talent, skills, knowledge, and capabilities of each individual to perform their assigned responsibilities.

• We assist, train, and support people to achieve the required competencies.
• We ensure that each employee fulfills their duties.
• We make sure that every person understands how their work contributes to the quality of products and services, and meets the target quality standards.
• BVG d.o.o. encourages staff with various potentials to take responsibility for international projects.
• We maintain records of all formal and informal education, courses, skills, and experiences. Material supply 06 / 10 Focusing on demand forecasting, inventory simulation, and production planning enables us to have an efficient system for procuring materials and products.

Need -> Demand -> Purchase Order -> Incoming Control -> Processing Machines 07 / 10 The machinery park is a key factor for the company's operations. At BVG d.o.o., we regularly update and expand our machinery park to meet customer expectations (agreed delivery times, accuracy, etc.).

The company is equipped with modern technological equipment that enables us to ensure high production quality and includes CAM and CNC long-bar automats.

You can view the list of machines HERE.

Production 08 / 10 • 1200m² of production space
• 500m² of warehouse space
• 300m² of office space
• You can view the list of machines HERE

To manage production and deliver services, we need:

• Valid technical documentation
• Customer order
• Adequate resources
• Suitable materials
• Measuring equipment and control procedures (release, intermediate control, final control) Planning and Monitoring 09 / 10 In order for the production process to be efficient, all activities must be carefully planned. Technological planning includes selecting the production method, CNC programming, tools, and machines. Continuous Improvement 10 / 10 At BVG d.o.o., we are determined to become better year after year. We identify areas for improvement through internal audits, management reviews, and by analyzing other data that we monitor at various time intervals.

Corrective Actions
When errors or non-conformities occur, we take immediate action to prevent the recurrence of the same mistakes.

Preventive Actions
We implement measures to eliminate the causes of potential non-conformities to prevent their occurrence during the process.